FAQ

About the Product

What is Evair?
Evair is a premium car air freshener made with pure essential oil, designed to keep your car smelling fresh for up to 30 days. Each 5mL bottle is available in three fragrances: Black Amber, Gardenia, and Wild Blue.

Is Evair an authentic, genuine product?
Yes. Evair Philippines is the official local distributor of Evair under an Exclusive Distribution Agreement with VRN Lifestyle Private Limited, India. Every unit sold on this store and our official channels is genuine and imported directly — not a reseller knockoff.

How long does the scent last?
Each bottle is formulated to provide up to 30 days of consistent fragrance, depending on car size, ventilation, and usage.

Which fragrance should I choose?
Black Amber — warm, woody, and bold. Gardenia — soft, floral, and calming. Wild Blue — fresh, clean, and energizing. All three are made from the same pure essential oil base.

Where is Evair made and shipped from?
Evair products are manufactured in India and imported into the Philippines by JD Distribution Corp, our official local distributor. Orders placed on this store ship from our Quezon City warehouse.

Safety & Usage

How do I use my Evair car freshener?
Open the cap, mount the bottle on your car’s air vent or designated holder, and adjust the opening to control fragrance intensity. Avoid placing it directly under sunlight or near heating elements.

Is Evair safe to use inside a closed car?
Yes, when used as directed. Evair is designed for vehicle interiors and is not intended for prolonged use in small, fully enclosed, unventilated spaces. Always allow some air circulation.

Is Evair safe around children and pets?
Keep all car fresheners, including Evair, out of reach of children and pets. The product is for external/ambient use only and is not for ingestion, skin contact, or direct inhalation. If accidental ingestion or eye contact occurs, rinse immediately with water and seek medical attention.

Is Evair flammable or heat-sensitive?
Like most essential oil-based products, Evair should be kept away from open flames, direct heat, and prolonged direct sunlight, especially inside a parked car on hot days. Store and use in a well-ventilated area.

Can I use Evair if I have allergies or sensitivities to fragrance?
If you have known sensitivities to essential oils or fragrance, we recommend testing in a well-ventilated space first or consulting a physician before regular use. Discontinue use if irritation occurs.

Orders & Payment

What payment methods do you accept?
We accept GCash, major debit/credit cards, and other methods supported through our secure checkout. All transactions are processed through encrypted, PCI-compliant payment gateways — we never see or store your card details.

Is it safe to order from this website?
Yes. Our store runs on Shopify’s secure, SSL-encrypted platform. Evair Philippines is a registered business (SEC Reg. No. 2025120230965-00) and all orders are processed and fulfilled directly by our team.

Can I cancel or change my order after placing it?
Contact us as soon as possible after placing your order. We can usually accommodate changes or cancellations before the order has been packed for shipping.

Shipping & Delivery

Do you ship nationwide?
Yes, we ship anywhere in the Philippines via J&T Express.

How much is shipping?
Shipping is calculated based on your delivery zone and parcel size at checkout. 

How long does delivery take?
Most orders within Metro Manila arrive within 2–4 business days, and 4–7 business days for provincial areas, depending on J&T’s courier network.

How do I track my order?
Once your order ships, you’ll receive a tracking number by email/SMS that you can use on the J&T Express tracking page.

Returns & Exchanges

What if I receive a damaged or defective item?
Contact us within 7 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or refund in accordance with our Refund Policy.

Do you accept returns for change of mind?
Due to the nature of the product (scented, opened-seal items), we do not accept returns for change of mind once a unit has been opened or used. Please see our full Refund Policy for details.

Reselling & Bulk Orders

Can I become a reseller or buy in bulk?
Yes — we offer Reseller (10+ units) and Wholesale (60+ units) pricing tiers. Visit our Become a Reseller page for pricing, terms, and the application form.

Are consignment arrangements available?
Yes, on a case-by-case basis. Terms (including any upfront payment) depend on the relationship and tier discussed with us. Details are on the Become a Reseller page.